Question 1

Is everything authentic?

Accepted Answer

Yes. Every item we sell is sourced directly from national retailers, manufacturers, or authorized liquidators. We do not sell counterfeits or replicas.

Question 2

What condition is the merchandise in?

Accepted Answer

We grade every item clearly as New with Tags, Open Box, or Like New. Each product page shows the item's condition grade and product photos.

Question 3

Do you ship, or can I pick up locally?

Accepted Answer

Both. We ship nationwide from Springfield, MO, and offer free local pickup at 1749 S Campbell Ave, Springfield. Choose your option at checkout and we'll let you know when your order is ready.

Question 4

How much does shipping cost?

Accepted Answer

Orders of $75 or more ship free. Orders under $75 ship for a flat $9.99. Oversized items add a $40 flat fee at checkout, and furniture ships for a flat $100. Orders ship within 1 business day.

Question 5

What do New with Tags, Open Box, and Like New mean?

Accepted Answer

New with Tags: never used, with original tags or packaging still attached. Open Box: never used, box opened for inspection, all parts present. Like New: inspected and complete, with only minimal signs of handling.

Question 6

What's your return policy?

Accepted Answer

If an item isn't as described or arrives damaged, contact us within 14 days. We'll make it right with an exchange, store credit, or refund.

Question 7

Can I return something if I change my mind?

Accepted Answer

Add Return Protection at checkout and you can return your item for any reason within 14 days of delivery.

Question 8

How often do you add new inventory?

Accepted Answer

New arrivals land weekly, sometimes daily. The best deals move fast, so check back often or sign up for The Weekly Drop.

Question 9

Where is RidgeMark located?

Accepted Answer

We're locally owned and operated in Springfield, Missouri. Our store at 1749 S Campbell Ave is opening soon. Until then, shop online with shipping or free pickup at that address.

Questions, answered.