Shipping & Returns
Last updated October 17, 2026
Every RidgeMark order ships from Springfield, Missouri, or can be picked up free in Springfield. Here is what shipping costs, how pickup works, and what to do if something isn’t right.
Shipping Rates
- Orders of $75 or more
- Free
- Orders under $75
- $9.99 flat
- Oversized items
- +$40 flat
- Furniture
- $100 flat
Orders ship within 1 business day (Monday to Friday) from Springfield, Missouri. Oversized and furniture fees are added at checkout, and your exact shipping cost is always shown at checkout before you pay. We ship within the United States.
Free Local Pickup
Prefer to skip shipping? Choose local pickup at checkout and collect your order at 1749 S Campbell Ave, Springfield, MO 65807. Local pickup is always free. We’ll let you know when your order is ready.
Pickup hours: Monday to Sunday, 10 AM to 5 PM.
Our Springfield store at this address is opening soon. Until then, this is our pickup location for online orders.
Returns
Every item is inspected and graded before it reaches you, so please check the size, color, and condition grade before you buy.
We stand behind what we sell. If something is wrong, contact us within 14 days of delivery and we’ll make it right with an exchange, store credit, or refund. Returns are accepted for:
- An incorrect or missing item
- An item that isn’t as described
- An item that isn’t authentic
Return shipping: the buyer pays return shipping, unless the item arrived damaged or we sent the wrong item. In those cases, we cover it.
Refunds: we issue your refund once we receive the returned item.
Return Protection
Want the option to return for any reason? Add Return Protection at checkout and you can return your item for any reason within 14 days of delivery.
How to Start a Return
Email hello@shopridgemark.com within 14 days of delivery with your order number and a short description of the problem. Our Springfield team will reply with next steps.